Terms & Conditions

Effective date: 1 September 2026
Last updated: 1 September 2026

These Terms & Conditions ("Terms") are entered into between you and:

Dynamic Zones International B.V., trading as Wappler
Visiting address: Capitool 50, 7521 PL Enschede, the Netherlands
Postal address: PO Box 545, 7500 AM Enschede, the Netherlands
Netherlands Chamber of Commerce number: 08110732
Email: support@wappler.io

Dynamic Zones International B.V. is referred to in these Terms as "Wappler", "we", "our", or "us".

These Terms govern your access to and use of the Wappler software, subscriptions, services, frameworks, runtime components, documentation, and related technology.

By creating a Wappler account, expressly accepting these Terms, starting a trial, purchasing a subscription, or using Wappler, you enter into an agreement with Wappler. The version of these Terms presented to you when you place your order forms part of that agreement. A copy will be made available in a form that you can save and retain.

Our Privacy Policy applies to our processing of personal data but does not form part of these Terms unless expressly stated otherwise.

1. Definitions

In these Terms:

Application means a website, application, or other project legitimately created using Wappler.
Business Customer means a person or organization purchasing or using Wappler primarily for trade, business, craft, or professional purposes.
Consumer means a natural person acting for purposes outside that person's trade, business, craft, or profession.
Licensed User means an individual user to whom a Wappler subscription seat has been assigned.
Redistributable Runtime Components means App Connect, Server Connect, and other Wappler runtime files that Wappler designates or supplies for inclusion in Applications. It does not include the Wappler development environment, non-public source code, development tools, or components not intended for redistribution.
Subscription Period means the monthly or yearly billing period selected when the subscription is purchased.
Wappler Technology has the meaning given in Section 8.

2. Eligibility and Account

You must have a valid Wappler account and comply with these Terms to use Wappler.

You must be legally capable of entering into this agreement. If you have not reached the age of legal majority where you live, a parent or legal guardian must accept these Terms on your behalf where permitted by law.

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account, except to the extent that activity results from circumstances for which Wappler is legally responsible.

You must promptly notify us at support@wappler.io if you reasonably believe that your account has been accessed without authorization.

3. Subscription Seats and Development License

Each person who uses the Wappler development environment must have a separate subscription seat unless the applicable plan expressly states otherwise. Login credentials and subscription seats may not be shared between multiple users.

An Individual subscription is assigned to and managed by the individual Licensed User.

A Business or Enterprise subscription may be purchased and managed by an organization. The organization may assign each purchased seat to one Licensed User at a time and may reassign a seat when a user's role or employment changes, subject to any reasonable seat-management restrictions disclosed when the subscription is purchased.

For the duration of an active subscription, Wappler grants each Licensed User a limited, non-exclusive, non-transferable right to install and use the Wappler development environment in accordance with the applicable subscription plan and these Terms.

Subscriptions and seats may not be resold, sublicensed, rented, or made available to third parties except as expressly permitted by Wappler.

4. Free Trial

Eligible new users may receive one 14-day free trial. Trial eligibility applies once per person or organization, not once for every account created by that person or organization.

A valid payment method is required to begin the trial. Before the trial begins, we will display the selected plan, the trial end date, the Subscription Period, the price that will be charged after the trial, and whether applicable taxes are included.

Unless you cancel before the trial expires, the selected paid subscription will begin automatically and the displayed subscription fee will be charged to your payment method.

You may cancel the trial through Your Account at any time before the displayed trial expiry time. We will confirm cancellation by email. If you cancel before expiry, the paid subscription will not begin and you will not be charged.

Creating multiple accounts, providing misleading information, or otherwise attempting to circumvent trial eligibility restrictions may result in the trial being refused or terminated.

5. Subscription and Automatic Renewal

Subscriptions are offered with the monthly or yearly Subscription Period selected during checkout.

Unless auto-renewal is disabled, the subscription automatically renews for another Subscription Period at the end of each current Subscription Period. The applicable renewal date is displayed in Your Account.

The price and applicable taxes will be displayed before the order is submitted and confirmed after purchase. For Consumers, the final total payable, including applicable taxes where required, will be displayed before the order is placed.

Before charging a changed renewal price, we will provide reasonable advance notice by email and explain when the new price will apply. Where required by applicable law, you may cancel before the changed price takes effect.

You may disable auto-renewal at any time. Cancellation will not normally end access immediately; the subscription will remain active until the end of the already-paid Subscription Period unless these Terms or applicable law provide a right to earlier termination and reimbursement.

6. Subscription Plans

Wappler may offer different customer plans, including:

Educational — discounted licenses for eligible students, educators, and qualifying non-profit organizations;
Individual — for freelancers and individual users;
Business — for companies and teams; and
Enterprise — for larger organizations.

Wappler may also offer different product editions, including Basic and Pro.

The features, product edition, seat quantity, eligibility requirements, price, Subscription Period, and usage limits that apply to your subscription will be displayed before purchase and included in your order confirmation.

Educational eligibility

Educational subscriptions may be limited to educational or non-commercial use as disclosed before purchase. Applicants may be required to provide reasonable evidence of current eligibility.

Acceptable evidence may include:

a valid student or staff identification card;
a letter from the institution's student affairs, admissions, or administration office; or
an enrollment statement or similar official document.

Documents must identify the applicant and issuing institution. Information not reasonably required for verification should be obscured where technically possible.

Teachers, educators, and qualifying non-profit organizations may contact support@wappler.io for information regarding eligibility and pricing.

7. Ownership of Your Applications

As between you and Wappler, you retain ownership of the project-specific code, content, data, designs, business logic, and other original materials you create in an Application, subject to any rights in Wappler Technology and third-party materials.

Wappler does not claim ownership of an Application merely because it was created using Wappler.

You may host, modify, maintain, transfer, sell, or distribute Applications you create using Wappler, subject to these Terms and any applicable third-party licenses.

8. Wappler Technology

Wappler and its licensors retain all rights, title, and interest in Wappler and in technology supplied or developed by Wappler.

For purposes of these Terms, Wappler Technology includes, where applicable:

the Wappler application and development environment;
App Connect and Server Connect;
runtime libraries, components, modules, and extensions supplied by Wappler;
proprietary schemas and formats;
compilers, generators, development tools, and supporting technology;
proprietary APIs and non-public interfaces;
Wappler-owned source code and object code; and
documentation and other proprietary materials.

Ownership of an Application does not transfer ownership of Wappler Technology included in, referenced by, or required to operate that Application.

Where Redistributable Runtime Components are lawfully generated by or included through Wappler in an Application created during an active subscription, Wappler grants you a non-exclusive, perpetual license to use, reproduce, and distribute those components solely as incorporated into, and as reasonably necessary to operate, that Application.

This runtime license continues after expiration or cancellation of the subscription.

This runtime license does not permit redistribution of the Wappler development environment, development tools, non-public source code, proprietary APIs, or other Wappler Technology on a standalone basis or as part of another development product or service.

9. Rights After Subscription Expiry

When an active subscription expires:

access to the Wappler development environment will be disabled until the subscription is renewed;
Wappler will not disable an existing Application solely because the subscription used to create it has expired;
you may continue to operate, host, modify without Wappler, transfer, sell, and distribute Applications legitimately created during the active subscription;
Redistributable Runtime Components already lawfully included in those Applications may continue to be used and distributed as part of those Applications; and
subscription benefits, including access to new software versions, features, support, and updates, will end, subject to any rights or obligations that cannot be excluded under applicable law.

Continued operation may depend on hosting providers, operating systems, third-party services, open-source components, and other technology outside Wappler's control. Wappler therefore cannot guarantee that every Application will continue operating indefinitely without maintenance.

Expiration does not transfer ownership of Wappler Technology or remove the license restrictions contained in these Terms.

10. Permitted Use

You may use Wappler Technology to create, develop, maintain, operate, deploy, and distribute Applications using Wappler.

You may create scripts, extensions, integrations, templates, automation, and internal development tools for use with your own Wappler projects.

You may provide professional development services to clients using Wappler. Applications created for clients may include the Redistributable Runtime Components reasonably required for those Applications to operate.

Unless expressly authorized by Wappler, these permissions do not grant a right to use Wappler Technology independently of Applications created using Wappler or as the technological basis of another software-development platform or service.

11. Development Tools and Services

Unless expressly authorized in writing by Wappler, you may not use, incorporate, reproduce, redistribute, expose, adapt, or make Wappler Technology available as part of a product or service whose primary purpose is to enable third parties to create, generate, modify, or maintain software independently of Wappler.

This includes, without limitation:

software development environments;
application builders;
visual development tools;
code-generation products or services;
low-code or no-code platforms;
AI-assisted development products or services;
automated application-generation systems;
framework generators;
hosted development services; and
substantially similar development products or services based on Wappler Technology.

You may not use Wappler Technology as the underlying runtime, framework, engine, or development infrastructure of another commercial software-development product or service without Wappler's prior written permission.

This Section does not restrict scripts, extensions, integrations, automation, templates, or internal development tools used solely in connection with your own Wappler projects.

12. Redistribution and Sublicensing

You may distribute Redistributable Runtime Components where they are incorporated into and reasonably required to operate an Application created using Wappler.

Unless expressly permitted by Wappler or by an applicable third-party license, you may not:

redistribute Wappler Technology on a standalone basis;
sublicense Wappler Technology for independent use;
sell, lease, license, or otherwise commercially distribute Wappler Technology separately from an Application created using Wappler;
provide Wappler Technology as a hosted or managed development service;
use Wappler Technology as the underlying technology of another software-development product or service; or
remove or circumvent licensing or technical restrictions designed to control access to Wappler Technology.

13. Extensions and Integrations

You may develop extensions, integrations, scripts, templates, components, and other tools intended to work with Wappler or with Applications created using Wappler.

The ability to develop an extension or integration does not grant ownership of Wappler Technology or permission to redistribute, sublicense, or repurpose Wappler Technology outside the scope permitted by these Terms.

Additional requirements may apply to optional APIs, marketplaces, integrations, or distribution programs. Any additional terms will be made available before you participate in the relevant program or use the relevant service.

14. Reverse Engineering and Circumvention

Except to the extent expressly permitted by applicable law, you may not reverse engineer, decompile, disassemble, circumvent, or otherwise attempt to derive non-public source code, internal implementation details, proprietary protocols, schemas, algorithms, or other protected elements of Wappler Technology for the purpose of reproducing Wappler functionality or developing a competing product or service.

You may not circumvent technical measures designed to protect Wappler, enforce licensing restrictions, control access, or protect Wappler Technology.

Nothing in this Section limits rights that cannot lawfully be excluded or restricted, including applicable rights relating to software interoperability.

15. Third-Party and Open-Source Software

Wappler may include, distribute, interact with, or generate Applications using third-party or open-source software.

Third-party and open-source software remains subject to the licenses applicable to that software. Nothing in these Terms restricts rights granted directly to you under an applicable third-party or open-source license.

Where these Terms conflict with a license governing a specific third-party component, the applicable third-party license governs that component.

16. Payment

Payments are processed by Stripe or another payment provider identified during checkout.

Available payment methods will be displayed during checkout. Charges are based on the subscription price and Subscription Period selected when the order is placed, together with applicable taxes displayed before payment.

You authorize Wappler and its payment provider to charge the payment method associated with your subscription for the initial paid Subscription Period and each automatic renewal until auto-renewal is disabled.

If payment fails, we may notify you and retry the payment where permitted. Your subscription may be placed on hold or suspended until valid payment details are provided. We will not charge fees that were not disclosed before purchase.

Billing time zone

Subscription periods, renewal dates, trial expiry times, and cancellation cutoffs are calculated using Central European Time or Central European Summer Time (CET/CEST), as applicable.

The relevant renewal or expiry date and time should be reviewed in Your Account. Cancellation is effective when it is successfully submitted, subject to mandatory applicable law.

17. Consumer Right of Withdrawal

If you are a Consumer and applicable law gives you a right to withdraw from a distance contract, you may withdraw from the subscription without giving a reason within 14 days after the contract is concluded.

To exercise this right, you must inform us of your decision through the cancellation function in Your Account or by sending a clear statement to support@wappler.io before the withdrawal period expires. You may, but are not required to, use the model withdrawal form at the end of these Terms.

If you request immediate access to Wappler during the withdrawal period, we may ask for your express consent to begin supplying the digital service immediately. If you subsequently exercise a right of withdrawal, you may be required to pay a proportionate amount for the service supplied before withdrawal, but only where permitted by applicable law and where the legally required information and consent were provided.

For digital content not supplied on a tangible medium, applicable law may provide that the right of withdrawal is lost once supply begins, but only where you expressly consented to immediate supply, expressly acknowledged the loss of the withdrawal right, and received confirmation of that agreement.

Where a valid withdrawal applies, we will reimburse payments that must be reimbursed under applicable law without undue delay and no later than 14 days after receiving the withdrawal notice. Unless otherwise agreed, reimbursement will use the same payment method used for the original transaction and will not incur additional fees.

Nothing in this Section limits any withdrawal right or other mandatory consumer right granted by applicable law.

18. Refunds

Except for statutory withdrawal rights, remedies for a failure to supply or lack of conformity, and other rights required by applicable law, subscription payments are non-refundable after the applicable Subscription Period begins.

If Wappler approves a refund outside those legal rights, that refund is discretionary and does not create an obligation to approve similar requests in the future.

If applicable law entitles you to a refund, price reduction, or reimbursement, this Section does not limit that right.

19. Cancellation and Termination

You may disable renewal or cancel through the cancellation function in Your Account. If you cannot access the cancellation function, you may contact support@wappler.io. We will provide confirmation of a successfully submitted cancellation by email.

Unless a statutory right provides otherwise, cancellation stops future renewal and the subscription remains available until the end of the current paid Subscription Period.

Wappler may temporarily suspend access where reasonably necessary to protect Wappler, its users, or its systems from suspected fraud, security threats, unlawful activity, or material misuse.

Wappler may terminate an account or subscription for a material breach of these Terms. Where a breach is capable of remedy and immediate action is not reasonably necessary, we will provide notice describing the breach and a reasonable opportunity to remedy it.

Immediate suspension or termination may occur for fraud, deliberate security attacks, unlawful activity, repeated material violations, unauthorized resale, or deliberate circumvention of licensing controls.

If Wappler permanently terminates a prepaid subscription without a breach by you, we will refund the portion of the prepaid fee corresponding to the unused Subscription Period, except where a different remedy is required by applicable law.

Termination does not affect rights or obligations that arose before termination or provisions which by their nature are intended to survive.

20. Acceptable Use

You may not use Wappler or Wappler services in a way that:

violates applicable law;
infringes intellectual-property or privacy rights;
attempts to gain unauthorized access to Wappler systems, accounts, or services;
materially interferes with the operation or security of Wappler infrastructure;
attempts to evade account, subscription, licensing, or usage restrictions; or
facilitates fraudulent, malicious, or deliberately harmful activity.

21. Statutory Consumer Rights

If you are a Consumer, Wappler must supply its digital content and digital services in conformity with the contract and applicable consumer law.

Depending on applicable law, if Wappler is not supplied, does not operate as reasonably expected, or otherwise lacks conformity, you may be entitled to have the issue corrected, receive a proportionate price reduction, terminate the contract, or receive a refund.

During an active subscription, Wappler will provide updates, including security updates, to the extent required to keep the digital content or digital service in conformity with the contract and applicable law.

You are responsible for installing updates within a reasonable time after being informed that they are available and of the consequences of failing to install them.

Nothing in these Terms excludes, restricts, or replaces statutory consumer guarantees or remedies that cannot lawfully be excluded.

22. Changes to Wappler

Wappler is continuously developed and may be updated to improve functionality, maintain security, comply with law, respond to changes in third-party technology, prevent abuse, or maintain technical compatibility.

We may make changes that do not materially reduce the principal functionality of the subscription without additional charge.

If a change materially and adversely affects a Consumer's access to or use of Wappler, we will provide reasonable advance notice by email or another durable medium, explain the effect of the change, and describe any right to terminate the subscription without charge.

Where required by applicable law, an affected Consumer may terminate within the legally applicable period and receive any reimbursement required by law. This right does not apply where the negative effect is only minor or where Wappler permits continued use of the conforming unmodified service without additional charge.

23. Changes to These Terms

We may amend these Terms where reasonably necessary because of changes to Wappler, security requirements, legal or regulatory obligations, changes in our business or payment processes, or the need to clarify or correct these Terms.

Changes will not apply retroactively unless required by law.

For material changes affecting an active subscription, we will provide reasonable advance notice on a durable medium, such as email. The notice will identify the material changes and their effective date.

If a material change significantly disadvantages a Consumer, the Consumer may terminate the affected subscription before the change takes effect where required by applicable law.

Minor changes, corrections, and changes that do not reduce your rights may take effect when published. The "Last updated" date at the beginning of these Terms identifies the current version.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Wappler and its affiliates will not be liable for indirect, incidental, special, or consequential damages, including lost profits, revenue, data, business opportunities, or goodwill.

Except where liability cannot legally be limited, Wappler's total aggregate liability for claims related to Wappler, your subscription, or these Terms will not exceed the amount paid by you to Wappler during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where applicable.

For Consumers, the limitations in this Section do not exclude liability or remedies arising from mandatory consumer-protection law.

Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, these limitations apply only to the maximum extent permitted by law.

25. Disclaimer — "AS IS" and "AS AVAILABLE"

To the maximum extent permitted by applicable law, Wappler and related services are provided on an "AS IS" and "AS AVAILABLE" basis.

Wappler does not guarantee that the software will be entirely error-free or uninterrupted, or that it will meet every particular business or technical requirement that was not expressly agreed.

To the fullest extent permitted by law, Wappler disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this Section excludes warranties, statutory conformity obligations, guarantees, or remedies that cannot lawfully be excluded.

26. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands.

If you are a Consumer residing in another country, this choice of law does not deprive you of the protection provided by mandatory provisions of the law that would otherwise apply to you.

Consumers may bring proceedings in any court having jurisdiction under applicable consumer law, including, where applicable, the courts of the Consumer's place of residence.

For Business Customers, the competent courts in the district where Wappler has its registered office will have exclusive jurisdiction unless Wappler and the Business Customer agree otherwise in writing.

Before starting formal proceedings, you may contact support@wappler.io so that we can attempt to resolve the complaint. This does not limit any right to seek a legal remedy or contact a competent consumer-protection authority.

27. Privacy and Educational Verification

Our collection and use of personal data is described in our Privacy Policy.

Documents submitted to verify Educational eligibility will be used only to assess eligibility, prevent abuse, and maintain verification records where necessary. The Privacy Policy explains the applicable legal basis, access restrictions, retention period, and data-protection rights.

28. Notices

We may send notices relating to your account or subscription to the email address associated with your account. You are responsible for keeping that address current.

Notices to Wappler may be sent to support@wappler.io or to our registered postal address stated at the beginning of these Terms.

29. Assignment

You may not assign this agreement or transfer a subscription except as expressly permitted by these Terms.

Wappler may assign this agreement as part of a merger, restructuring, financing, or transfer of the relevant business, provided that doing so does not reduce mandatory consumer rights. We will notify you if an assignment materially affects your rights.

30. Events Outside Reasonable Control

Wappler will not be responsible for a delay or failure caused by circumstances outside its reasonable control, to the extent permitted by applicable law. This does not remove obligations to provide any refund, price reduction, or other remedy required by mandatory law.

31. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain in effect.

32. No Waiver

Failure by Wappler to enforce a provision does not waive that provision or Wappler's right to enforce it later.

33. Entire Agreement and Order of Precedence

These Terms, the order confirmation, the subscription details presented during checkout, and any additional terms expressly incorporated by reference constitute the agreement between you and Wappler regarding the matters they cover.

If these documents conflict, the order confirmation and subscription details presented during checkout control for the specific commercial terms of that order, followed by these Terms, followed by any additional policy incorporated by reference, unless mandatory law requires otherwise.

34. Contact and Complaints

Questions, cancellation requests where account cancellation is unavailable, and complaints may be sent to:

Dynamic Zones International B.V.
PO Box 545, 7500 AM Enschede, the Netherlands
support@wappler.io

Please include sufficient information to identify your account and explain the issue. Do not send passwords, complete payment-card details, or other unnecessary sensitive information.

We will acknowledge complaints within a reasonable time and aim to provide a substantive response within 14 days. If additional time is required, we will explain the reason and provide an estimated response date.

Appendix: Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract.

To:
Dynamic Zones International B.V.
PO Box 545, 7500 AM Enschede, the Netherlands
support@wappler.io

I hereby give notice that I withdraw from my contract for the following Wappler subscription:

Subscription or order:
Order date:
Consumer's name:
Consumer's postal address:
Consumer's account email address:
Date:

Signature (only if submitted on paper):

Wappler Terms & Conditions